The EFQM excellence model -74 good questions and contrasting pairs of examples The book is intended as a guide and work book for people taking part in a self evaluation process. The book describes the contents of the EFQM Excellence Model using 74 questions and contrasting pairs of examples. This book will help you to identify the need and readiness for change, and will assist you with understanding the EFQM model through comparing your own practices with those of successful organizations. The examples in the book help the self evaluation participants to understand what each of the questions means. For every question, an evaluation is made of its importance, as well as its current and target performance capability, on a scale of 1 - 5. The self assessment question form can be opened in the screen and filled out while reading the book. After filling in all the questions the result can be printed out. You do not need to be familiar with the quality awards model in order to answer the questions, just give your evaluation on the basis of your own imagination. The book's job is to help you develop your imagination." The book, questions and self-assessment process can be adapted as a development tool and training material for the organisation even if the organisation does not adopt the EFQM Excellence model. A printed version of the book can be ordered at www.changemanager.org. Printing of the book is not allowed.