Quality management system ISO 9001:2000 -60 good questions and contrasting pairs of examples The book is intended as a guide and work book for people taking part in a self evaluation process. The book describes the contents of the ISO 9001:2000 standard using 60 questions and contrasting pairs of examples. The book can be used to help you understand the standard without any training. The book can be used to identify areas for development by comparing your own practices with those stipulated in the standard. The evaluation areas are described using easily understandable examples and stories of everyday events. The examples in the book help the self evaluation participants to understand what each of the questions means. For every question, an evaluation is made of its importance, as well as its current and target performance capability, on a scale of 1 - 5. The self assessment question form can be opened in the screen and filled out while reading the book. After filling in all the questions the result can be printed out. You do not need to be familiar with the ISO 9000:2000 in order to answer the questions, just give your evaluation on the basis of your own imagination. The book's job is to help you develop your imagination. The book, questions and self evaluation process can be adapted as a development tool and training material for the organisation even if the organisation does not adopt the ISO 9001:2000 based Quality Management System. A printed version of the book can be ordered at www.changemanager.org. Printing of the book is not allowed.