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  1. This Is Service Design Doing

    Stickdorn, Marc; Hormess, Markus Edgar; Lawrence, Adam; Schneider, Jakob
    O'Reilly Media 2018

    How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the intera...

  2. This is Service Design Thinking : Basics-Tools-Cases

    BIS Publishers 2012

    This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest f...

  3. Designing services with innovative methods

    Miettinen, Satu.; Koivisto, Mikko
    [distributor:] University of Art and Design Helsinki 2009

    This book presents the emerging and increasingly important field of service design. Birgit Mager, Köln International School of Design and Service Design Network, Ezio Manzini, Poli...