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Strategic Customer Service : Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
Goodman, JohnAMACOM Books 2019 2. painosAny organization can win more customers and increase sales if they learn to be more strategic with their customer service.When customers complain, employees respond. The typical se...
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Measure What Matters : OKRs: The Simple Idea that Drives 10x Growth
Doerr, JohnPenguin Books Ltd 2018NEW YORK TIMES BESTSELLER AS SEEN ON GATES NOTES - 'I'd recommend John's book for anyone interested in becoming a better manager', Bill Gates 'Management magic....Measure What M...