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Strategic Customer Service : Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
Goodman, JohnAMACOM Books 2019 2. painosAny organization can win more customers and increase sales if they learn to be more strategic with their customer service.When customers complain, employees respond. The typical se...
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The Only Business Writing Book You'll Ever Need
Brown, LauraW. W. Norton & Company 2019A must-have guide for writing at work, with practical applications for getting your point across quickly, coherently, and efficiently. A winning combination of how-to guide and ref...
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Great Jobs for Everyone 50 +, Updated Edition: Finding Work That Keeps You Happy and Healthy...and Pays the Bills
Hannon, Kerry E.John Wiley and Sons, Inc. 2018 2. painosYou can find profitable, fulfilling work after 50! Kerry Hannon's national bestseller, Great Jobs for Everyone 50+, has become the job-hunting bible for people in their forties, f...
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Building a StoryBrand : Clarify Your Message So Customers Will Listen
Miller, DonaldHarpercollins Leadership 2017 UnabridgedNew York Times bestselling author Donald Miller uses the seven universal elements of powerful stories to teach readers how to dramatically improve how they connect with customers a...
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Business Writing For Dummies
Canavor, NatalieJohn Wiley and Sons, Inc. 2017 2. painosBusiness writing that gets results The ability to write well is a key part of your professional success. From reports and presentations to emails and Facebook posts, whether you're...
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Windows Phone 7 Programming for Android and iOS Developers
Zhou, Zhinan; Zhu, Robert; Zheng, Pei; Yang, BaijianJohn Wiley and Sons, Inc. 2011 1. painosLearn to develop for the new Windows Phone 7 platformWith a special focus placed on the new Windows Phone 7 (WP7) design guidelines and technologies, this reference helps you exten...
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Psychology of Crowds
Bon, Gustave leSparkling Books Limited 2009In this clear and vivid book, Gustave Le Bon throws light on the unconscious irrational workings of group thought and mass emotion as he places crowd ideology in opposition to free...
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CQ Amateur Radio
CQ Communications, Inc. 2021 Jun 01 2021CQ is the magazine for active hams, with a focus on the practical. Every article is clearly written and aimed at involving you, the reader...whether it's a story of operating from...