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Quit : The Power of Knowing When to Walk Away
Duke, AnniePenguin Publishing Group 2022From the bestselling author of Thinking in Bets comes a toolkit for mastering the skill of quitting to achieve greater success Business leaders, with millions of dollars down the d...
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Strategic Customer Service : Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
Goodman, JohnAMACOM Books 2019 2. painosAny organization can win more customers and increase sales if they learn to be more strategic with their customer service.When customers complain, employees respond. The typical se...
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The Inversion Factor : How to Thrive in the IoT Economy
Bernardi, Linda; Sarma, Sanjay E.; Traub, KennethMIT Press 2017Why companies need to move away from a “product first” orientation to pursuing innovation based on customer need.In the past, companies found success with a product-first orientati...
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The Innovation Blind Spot : Why We Back the Wrong Ideas—and What to Do About It
Baird, RossBenBella Books 2017Our innovation economy is broken. But there's good news: The ideas that will solve our problems are hiding in plain sight. While big companies in the American economy have never...
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High Output Management
Grove, Andrew S.Knopf Doubleday Publishing Group 2015In this legendary business book and Silicon Valley staple, the former chairman and CEO of Intel shares his perspective on how to build and run a company. A practical handbook for n...
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The New Digital Age : Transforming Nations, Businesses, and Our Lives
Schmidt, Eric; Cohen, JaredKnopf Doubleday Publishing Group 2013In an unparalleled collaboration, two leading global thinkers in technology and foreign affairs give us their widely anticipated, transformational vision of the future: a world whe...
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Sam Walton : Made In America
Walton, SamRandom House Publishing Group 2012Meet a genuine American folk hero cut from the homespun cloth of America's heartland: Sam Walton, who parlayed a single dime store in a hardscrabble cotton town into Wal-Mart, the...
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The Lean Startup : How Today's Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses
Ries, EricCrown 2011Most startups fail. But many of those failures are preventable. The Lean Startup is a new approach being adopted across the globe, changing the way companies are built and new prod...
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Mindset : The New Psychology of Success
Dweck, Carol S.Random House Publishing Group 2006From the renowned psychologist who introduced the world to “growth mindset” comes this updated edition of the million-copy bestseller—featuring transformative insights into redefin...