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  1. This is Service Design Thinking : Basics-Tools-Cases

    BIS Publishers 2012

    This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest f...

  2. Industrial Services and Service Contracts - A Proactive Approach

    Rekola, Katri; Haapio, Helena
    Teknologiainfo Teknova Oy 2009 1. utgåva

    The book is about designing industrial business-to-business services. It focuses on product support services, particularly on how to design and package services successfully throug...