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  1. Strategic Customer Service : Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits

    Goodman, John
    AMACOM Books 2019 2. utgåva

    Any organization can win more customers and increase sales if they learn to be more strategic with their customer service.When customers complain, employees respond. The typical se...

  2. Business Writing For Dummies

    Canavor, Natalie
    John Wiley and Sons, Inc. 2017 2. utgåva

    Business writing that gets results The ability to write well is a key part of your professional success. From reports and presentations to emails and Facebook posts, whether you're...