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Strategic Customer Service : Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits
Goodman, JohnAMACOM Books 2019 2. editionAny organization can win more customers and increase sales if they learn to be more strategic with their customer service.When customers complain, employees respond. The typical se...
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Sell with a Story : How to Capture Attention, Build Trust, and Close the Sale
Smith, PaulAMACOM Books 2016Despite the high-tech tools available to salespeople today, the most personal method still works best. Through storytelling, a salesperson can explain products or services in ways...
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Wiki Management : A Revolutionary New Model for a Rapidly Changing and Collaborative World
Collins, RodAMACOM Books 2013 1. editionThis groundbreaking book reveals what it takes for managers of any generation to succeed in this fast-paced and exciting new environment.Command-and-control may have once been an e...
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This Is How to Get Your Next Job : An Inside Look at What Employers Really Want
Kay, AndreaAMACOM Books 2013 1. edition"Why didn't you hire the last ten people you interviewed and passed on?" Leading career expert and syndicated columnist Andrea Kay asked numerous employers that single, simple ques...
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Who Says It's a Man's World : The Girl's Guide to Corporate Domination
Bennington, EmilyAMACOM Books 2013 1. editionPacked with insights from extraordinary women who have climbed the corporate ladder—including former McDonald's president Jan Fields, JetBlue cofounder Ann Rhoades, and fashion pio...